Description
The guest journey begins long before the booking
In modern camping villages, the guest experience starts well before the booking – or even before arrival. It begins online, often outside office hours, in multiple languages and across different channels: the website, WhatsApp, Facebook, and Instagram.
And it’s exactly at this stage that an increasingly large share of bookings is won.
To meet this complexity, Sophia by Asksuite is the most advanced and efficient solution – also for the world of outdoor hospitality.
Unlike traditional chatbots, Sophia is powered by generative AI and understands the real context behind requests: accommodation types, village features, ancillary services, seasonality, booking policies, and even general information about the destination. It can handle complex conversations, automatically detect the user’s language, and respond in a consistent and personalized way – with a human tone, 24/7.
For a camping village, this means in practical terms:
– immediate replies even during seasonal peaks, outside office hours, 24/7
– always-on multilingual communication
– the ability to manage dozens of conversations simultaneously
– real support for direct bookings, without relying on intermediaries
All within a single omnichannel Live Chat, which centralizes communication across the website, messaging apps, and social networks – reducing the workload for the front office and improving the guest’s digital experience.
This is not just operational efficiency – it’s competitiveness.
It’s no coincidence that Asksuite was recently named World’s Best AI Reservation Assistant at the HotelTechAwards 2026, winning the title for the seventh consecutive year, based on reviews from verified hoteliers worldwide.
In a market where guests compare, ask, and decide faster and faster, the ability to respond well, immediately, and in the right language has become a strategic advantage.
And today – even in camping villages – that advantage has a clear name: Asksuite.
