There are various apps available that help recreation businesses digitalise processes and make them more efficient. One app often used in the camping industry is the Camping Comfort app. In 2019 the app, now known as “Camping Comfort – Powered by ACSI”, was launched by Sjoerd Botter and Hans van der Sluis. An important benefit for campsite businesses: use of the app leaves time for even more hospitality.
Sjoerd Botter explains the benefits of the Camping Comfort app. “Guest can easily submit their order in the app. For example, fresh rolls or something tasty from the snack bar. The recreation business always has a handy overview of all orders and can send them on to the supplier, who, for example, might be the baker in the area who delivers the rolls. Campers who place their order via the app can also pay immediately via the app”.
Professionalisation
Mandy van Duivenboden, owner of the French Club les Ormes, has been using the app since 2020. “The Camping Comfort app has contributed immensely to taking a step towards professionalisation at Club les Ormes. Everything is digital now. We no longer use paper editions of house regulations, flyers or information booklets. We also notice that it has a positive effect on our guests. Their holiday fun already begins when they download the app before their vacation begins. People often prepare themselves properly and, while still at home, can already see which activities the park has and can even submit an order for rolls”.
Sales increase and savings in costs
Botter reports that the app has already saved many campsites time and costs as well a sales increase. “Our calculations show that a campsite or holiday park with 25 pitches or accommodations collects € 1,350 more in sales due to orders via the app*. They save 67 hours by using push notifications and 100 hours because of the bread orders submitted via the app. In addition, € 347 is saved on information booklets”.
New functionalities
To continue meeting the desires of the campsite businesses, the Camping Comfort app is continuously being improved. The next adjustment to be made is the link to booking systems. This will be beneficial in so many ways for both campsite businesses and guests. “First of all, of course, the link saves time and money, which in turn contributes to more profit. It provides an even better camping experience for the guest,” states Botter.
“After all, this new functionality supplies many extra options. Think of guests who can log in with a reservation number and an email address. Information about your stay is then retrieved automatically. The guest immediately receives an overview of the booking data, and recreation businesses can send their guests a personal message”.
Botter continues: “Guests will soon be able to log in automatically via a link in an email. This message is sent to the guests after booking and, via the link, they are immediately logged into the app. It is possible for a personal welcome message to be displayed”. Issuing the final bill becomes simpler as well. “The orders placed and the activities in which they participated will soon be put automatically on the final bill in the booking system. The camper can pay for everything at the end of the holiday”.
Test free of charge for three months
Many recreation businesses will have to integrate the app into the work process. “We understand that businesses first want to see exactly what the Camping Comfort app can mean for them,” Botter states. “This is why we are now offering a three-month free trial period. The app is ready for use in one minute. Your own logo and other data are filled in immediately and the information is available in 5 different languages”.
Scan the QR code to test the Camping Comfort app free of charge. More information can be acquired via sales@acsi.eu.
* Check with ACSI what this means for your return.
