In 2024, ACSI launched the digital version of CampingCard ACSI. One of the key advantages of the digital product is the quicker retrieval of camper details. This results in a much smoother check-in process. One year after its introduction, ACSI takes stock.
The shift to a digital product took some getting used to for some campers – and campsites. To use CampingCard ACSI Digital, campers must register in the CampingCard ACSI app. On arrival at the campsite, the digital card is scanned and all information is retrieved from the ACSI Campsite Portal. Sometimes there’s a brief moment of confusion at reception: “Where’s that app on my phone again?” But in the end, campers are enthusiastic about the digital product. Check-in is faster and a phone is always at hand.
CampingCard ACSI Digital is also a great solution for campsites. No paperwork, and more time for a warm welcome. Campsites across Europe hope more campers will use the digital product to help speed up the checkin process together.
“Great that we no longer have to decipher handwriting”
At Camping Aux Rives du Soleil in the French Burgundy region, they have extensive experience with CampingCard ACSI. In 2024, the first bookings using the digital version were also made.
Campsite owner Stefaan Pinckaers shares his thoughts: “Many campers still use the physical discount card, but we’re seeing a shift towards CampingCard ACSI Digital. In our view, that’s a positive development. We use the code on the card to access the details of campers visiting us for the first time. Then we transfer the data into our own system. It’s great that we no longer have to decipher handwriting and that all the information is accurate in the ACSI Campsite Portal”.
“A great step towards the future”
The Schulz Westhoff family runs Camping Münsterland Eichenhoff in Sassenberg, Germany. Last camping season, they regularly welcomed guests using CampingCard ACSI Digital. “Campers still had to get used to the new system. We often proactively ask for the code on their card so we can quickly retrieve their details in the ACSI Campsite Portal. I expect we’ll see even more digital card users this season, and that they’ll be more familiar with it”.
The German campsite is very positive about the new product and sees many benefits. “It’s incredibly helpful to have all guest details, including number plates, directly available on our computer. We think ACSI has taken a good and important step with CampingCard ACSI Digital”.
“A digital product can’t be forgotten”
At Camping Les Méditerranées Beach Garden, the digital version of CampingCard ACSI has now become firmly established. “Around 40% of ACSI campers here use the digital product. For us as a campsite, it brings benefits as well as a few wishes for the future,” says Cécile Danvel, marketing manager at the campsite.
One of the advantages is better legibility of the details. “We retrieve data directly from the ACSI Campsite Portal. That way, there’s no need to decipher unclear handwriting,” Danvel explains. Campers also benefit from the digital version. “They’re happy that the validity period is now 365 days, unlike the printed version which is valid until the end of the calendar year,” says Danvel. “And the digital card can’t be lost or forgotten – something that did happen with the physical one”.
CampingCard ACSI helps campsites extend the holiday season
The spring and autumn seasons are valuable periods for many European campsites. However, occupancy during these times often remains low. Joining CampingCard ACSI has already helped many campsites extend their camping season. Each year, over 700,000 campers travel with CampingCard ACSI. They stay at participating campsites at a fixed low rate, ranging from €13 to €27 per night. All they need to do is present a valid (digital) discount card.
CampingCard ACSI is available as a printed campsite guide with a physical discount card, or as a digital product, in which both the card and all campsite information are available in the CampingCard ACSI app. This digital version has been available since 2024, and more and more campers (and campsites) are discovering its advantages.
Campers always have their discount card at hand on their smartphone – so it can never be forgotten. Campsites can scan the QR code on the card and instantly access all camper details via the ACSI Campsite Portal. This makes the check-in process smoother for both campsite and camper.
Benefits of joining CampingCard ACSI:
- More bookings during the low season
- Extra promotion through ACSI channels
- Campers pay directly at the campsite
- Campsites receive the full amount paid by the camper
- No extra admin and no extra costs
For more information about joining CampingCard ACSI, visit www.acsi.eu/campingcard or contact ACSI via: sales@acsi.eu, +31 (0)488 45 20 55
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